Real-time wallboard
Live queue and agent state
Queues
Colour shows service level against each queue's own target| Queue | Waiting | Oldest | Ready | Logged in | Offered | Answered | Aband | AHT | ASA | SLA | Status |
|---|
Agent states
Today by interval
Offered and answered, 30-minute intervalsHistorical reporting
Interval and daily performance
Contact volume
Offered, answered and abandonedService level
Against targetAverage handle time
Talk + hold + ACW per answered contactDetail
| Date | Time | Queue | Offered | Answered | Aband | Aband % | AHT | ASA | ACW | SLA % |
|---|
Agent state board
Every logged-in agent, live
No agents match these filters.
Configuration
Queues, skills, agents and reason codes
Queues
Read-only in this version.
Configuration is generated from the profile YAML in the repository
(
profiles/skeleton.yml and profiles/full.yml) and applied by the
Set up database workflow. Editing here would let the screen and the simulator
disagree — change the profile and re-run the workflow instead.